Privacy Policy

WIRO 4x4 is committed to protecting your privacy. This policy describes how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

We collect the following types of personal information:

• Contact information: name, email address, phone number, WhatsApp number
• Booking details: travel dates, group size, service preferences, dietary requirements, special requests
• Payment information: processed securely by Stripe (we do not store credit card details)
• Account information: login credentials if you create an account
• Usage data: pages visited, browser type, and device information for analytics

2. How We Use Your Information

• To process and manage your tour bookings
• To communicate with you about your booking via email, WhatsApp, or phone
• To send booking confirmation emails and calendar invitations
• To process payments securely
• To improve our website and services
• To respond to inquiries and provide customer support

3. Third-Party Services

We share your information with the following trusted third parties only as needed to provide our services:

• Stripe - For secure payment processing. Stripe has its own privacy policy governing how payment data is handled.
• Resend - For sending transactional emails (booking confirmations, notifications). Only your email address and name are shared.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Retention

• Booking data is retained for up to 3 years after the tour date for record-keeping and legal compliance.
• Account data is retained as long as your account is active.
• You may request deletion of your data at any time by contacting us.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing at any time
• Request a copy of your data in a portable format

6. Cookies & Local Storage

• We use essential cookies for authentication and session management.
• Booking form drafts are saved locally in your browser using localStorage to prevent data loss.
• Language preference is stored locally in your browser.